Shipping policy

Shipping Policy

hopeclubshop.ca will package and ship products within a 1 to up to 7 business days from the time it is ordered. Parcel goes out from Monday-Friday, if ordered on the weekend the earliest it will be sent out is Monday. We are always doing our best to make sure your order is sent as quickly as possible!

hopeclubshop.ca is not responsible for lost or stolen items from courier.

hopeclubshop.ca is not responsible for any customs, duties or other taxes incurred during transportation, nor are we responsible if a parcel is opened for inspection at customs/border services. This will not qualify an order for compensation as this is out of our control and not a decision of ours.

Currently we ship anywhere within Canada and the United States of America.

Free shipping on all orders over $500 - for Canadian residents only. 

In-Store Pickup

At checkout you will have the option to select In-Store Pickup at our Albion Mall location. Your order will typically be ready for pickup within 48 hours.  You must show valid Photo ID and the confirmation email when picking up your order. If you would like to designate someone else to pick up on your behalf you must leave their name in the order notes or email us at online@hopeclubshop.ca with their name and your order number. We will require to take a picture of your Photo ID in order to confirm that you have picked up your order.

Please do not come to the store or phone us expecting to pick up your order before it is ready. We will not be able to assemble your order on the spot. Please contact us about your order only if you have not received a pickup notification three days after it was placed.

For any other concerns please contact online@hopeclubshop.ca

Pre-order Shipping and In-store Pickup Policy

We will notify you by email once pre-orders are ready for pick up. If you choose shipping, we will send your order once all pre-ordered products are released.

Please note that shipping delays may occur by shipping couriers. We appreciate your patience during this time.